About Spacehive:
Spacehive is a tech-for-good company with a mission to make it easy for people to improve their local area. Our platform enables groups and individuals to design and fund ideas that bring places to life: everything from converting phone boxes into community libraries, cultivating pop-up gardens, to creating amazing street art and investing in community solar energy solutions.
As a socially minded business, our innovative approach combines technology and specialised support, empowering communities to create projects that matter to them. As market disruptors we’re re-imagining how people can transform the places they live. We have the highest success rate of any UK crowdfunding platform and are constantly striving to do things better. Over £30 million has been raised on our platform with most of this growth in the last 3 years.
Our users, and their endlessly imaginative ideas, are the magic at the heart of our business. But the idea of using crowdfunding to make places better can be a challenge to people, particularly those embarking on local change-making for the first time. We’re determined to ensure that everyone receives the high quality, personable support they need to help them transform where they live.
About the role:
We’re looking for a new Project Support Executive who is passionate about community empowerment and delivering exceptional customer service, and who will be the first port of call for our project creators and their backers on their journey using our platform. We pride ourselves on the relationship we have with our users and 98% of our interactions with them are rated as good or excellent. This role is key to that success. As part of providing best-in-class support services, your core responsibilities will be to:
Person Specification:
We’ll be extra impressed if you can demonstrate:
Experience:
We’re looking for someone with at least a year’s experience in a customer-facing role delivering exceptional service in any capacity. We don’t necessarily need someone with years of experience, but our user base appreciates Spacehive for the people behind the platform, so it’s important that you’re able to demonstrate a passion for providing exceptional service and proactively seeking ways to help users further.
Ideally you’ll have a background which allows you to understand and empathise with our diverse range of users.
Spacehive is an anti-racist, anti-discriminatory organisation. We particularly welcome applications from Black, Asian and Minority Ethnic people, people with disabilities and people from lower income and diverse educational backgrounds who may be under-represented in our organisation.
Terms and benefits:
How to apply:
Scroll back up the page and click on 'Apply to Position', where you will be asked to upload a CV and provide a short covering letter detailing three reasons why you're the best person for the role (500 words limit) by Wednesday 1 May. We would like to have someone in the role by June but the right candidate could be hired immediately so early applications are encouraged.